Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

We work with trusted shipping partners to deliver orders safely and efficiently.

Available shipping methods and delivery estimates will be displayed during checkout.

Estimated delivery times may vary depending on the destination:

Please note that delivery times are estimates and may be affected by customs delays, weather conditions, or courier issues.

Once your order has been shipped, you will receive a tracking number by email where available.

Customers are responsible for monitoring tracking updates and ensuring delivery information is accurate.

We may offer international shipping to selected countries.

Customers are responsible for any customs duties, import taxes, or additional fees required by local authorities.

Please ensure all shipping information is accurate before completing your purchase.

Gentle Vision is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If your parcel is significantly delayed or appears lost, please contact us at:

Email: contact@gentlevision.online

We will work with the shipping provider to assist in resolving the issue.

For any shipping-related questions, please contact:

Email: contact@gentlevision.online