Privacy Policy

Introduction

This Privacy Policy explains how Gentle Vision collects, uses, stores, and protects your personal information when you visit or make a purchase from our store.

If you have any questions regarding this policy, please contact us at:

Email: contact@gentlevision.online

Information We Collect

We may collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information
• IP address and browser information
• Order history and shopping preferences

How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Improve our website and services
• Detect fraud and maintain security
• Send order updates and promotional communications (where permitted)

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic and performance
• Provide personalised advertising

You may disable cookies through your browser settings; however, some features of the website may not function correctly.

Data Storage & Security

We implement reasonable security measures to protect your personal information from unauthorised access, misuse, or disclosure.

Your payment information is processed securely through third-party payment providers and is not stored directly on our servers.

Third-Party Services

We may share limited information with trusted third parties, including:

• Payment processors
• Shipping providers
• Marketing and analytics platforms
• Shopify and related e-commerce services

These third parties only receive the information necessary to perform their services.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• Request a copy of your stored information

To exercise these rights, contact us at contact@gentlevision.online.

Data Retention

We retain personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce agreements.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.