Refund Policy

Refunds & Returns

At Gentle Vision, we want you to feel confident with your purchase. If you are not fully satisfied with your order, you may request a return or refund under the conditions outlined below.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• Items must be unused, unworn, and in their original condition.
• Products must be returned in the original packaging, including accessories, manuals, and protective cases where applicable.
• Proof of purchase or order confirmation is required.

Non-Refundable Items

The following items are non-refundable unless faulty or damaged upon arrival:

• Prescription lenses customised for the customer
• Personalised or custom-made products
• Gift cards
• Clearance or final sale items

How to Request a Return

To initiate a return, please contact us at:

Email: contact@gentlevision.online

Please include:

• Your order number
• The reason for the return
• Photos of the item if damaged or incorrect

Once your request is approved, return instructions will be provided.

Refund Processing

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing time may take 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@gentlevision.online.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• Original shipping charges are non-refundable unless required by law.